Not for Clock Hour Credit 

Mastering winning skills in managing our interactions with other people through challenging situations and diverse personalities and backgrounds is critical to our success in working with anybody in our work setting: clients, employees, and co-workers. Master your five-step plan for working effectively with difficult people in any aspect of your life, personally and professionally, and never feel stuck and frustrated again when it comes to your relationships with challenging people in your life.

Learner Outcomes: 

1. Mastering the art of handling difficult people

2. Mastering the GROW Model for handling difficult people

3. Mastering the Three Golden Rules for dealing with difficult people effectively